Shipping policy

Privacy Policy

This Privacy Policy describes how www.amanco-egypt.com (the “Site”, “we”, “us”, or “our”) collects, uses, stores, and discloses your Personal Information when you visit our Site, use our services, or make a purchase from us.

Contact

After reviewing this Privacy Policy, if you have additional questions, require more information about our privacy practices, or would like to make a complaint, please contact us by email or by mail using the details below:

AMANCO SAFES
5 Zaki El-Mohandes, Huckstep, El Nozha, Cairo Governorate 4473111, Egypt

Email: info@amanco-egypt.com

Collecting Personal Information

When you visit or use the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or other inquiries.

Device Information

Purpose of collection:
To load the Site accurately for you, improve website performance, understand how visitors use our Site, and perform analytics to optimize our services.

Source of collection:
Collected automatically when you access our Site through cookies, log files, web beacons, tags, pixels, and similar technologies.

Disclosure for a business purpose:
Information may be shared with our service providers and processors, including Shopify.

Personal Information collected:
Web browser type and version, IP address, time zone, cookie information, pages or products you view, search terms, referring websites, and information about how you interact with the Site.

Order Information

When you place an order through our Site, we collect information necessary to process and fulfill your purchase.

Purpose of collection:
To process and fulfill your order, process payments, arrange shipping and delivery, provide invoices and order confirmations, communicate with you regarding your order, prevent and detect potential fraud or unauthorized transactions, and provide information about our products, services, and offers where permitted by law.

Source of collection:
Collected directly from you when you place an order or provide information to us.

Disclosure for a business purpose:
Information may be shared with Shopify, payment processors, payment gateways, shipping and delivery partners, and other service providers necessary to fulfill your order.

Personal Information collected:
Name, billing address, shipping address, email address, phone number, and payment information necessary to process your transaction.

Delivery Time

We aim to deliver orders within 2 to 3 business days after the order has been confirmed.

Delivery times may vary depending on the delivery location, product availability, order confirmation, and circumstances beyond our reasonable control.

We may contact you using the phone number, email address, or other contact information provided with your order when necessary to confirm delivery details or resolve any delivery-related issue.

Customer Support Information

If you contact us for customer support, inquiries, or assistance, we may collect information necessary to respond to your request.

Purpose of collection:
To provide customer support, respond to inquiries, resolve issues, and improve our customer experience and services.

Source of collection:
Collected directly from you during communication with us.

Disclosure for a business purpose:
Information may be shared with relevant support service providers where necessary to respond to your request.

Personal Information collected:
Name, email address, phone number, and any additional information you choose to provide in your inquiry.

Minors

The Site is not intended for individuals under the age of 18.

We do not knowingly or intentionally collect Personal Information from children under the age of 18. If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us using the contact information provided above so that we can take appropriate steps to delete such information.

Sharing Personal Information

We may share your Personal Information with third-party service providers that help us operate our business, process orders, provide services, and fulfill our obligations to you.

For example:

  • We use Shopify to power our online store and help process and manage orders.

  • We may share information with payment gateways and payment processors to process transactions securely.

  • We may share relevant delivery information with shipping and delivery partners, such as Aramex and DHL, to fulfill and deliver your orders.

  • We may use analytics and advertising service providers to understand website usage and improve our marketing activities.

  • We may share Personal Information when required to comply with applicable laws and regulations, respond to a subpoena, court order, governmental request, or other lawful request for information.

  • We may share information when necessary to protect our rights, property, safety, customers, or the security of our Site and services.

For more information about how Shopify handles Personal Information, please review Shopify’s Privacy Policy.

Behavioural Advertising

We may use Personal Information and information collected through cookies and similar technologies to provide you with advertising and marketing communications that may be relevant to your interests.

We may use services such as Google Analytics to help us understand how visitors use our Site, including which pages and products are viewed and how users interact with the Site.

We may also work with advertising and marketing partners, including services such as Facebook Ads, Instagram Ads, TikTok Ads, and Google Ads, which may collect or receive information about your activity on our Site and your interaction with advertisements.

These technologies may be used to measure advertising performance, understand customer interests, improve our marketing campaigns, and provide more relevant advertisements.

You may be able to control certain advertising and tracking technologies through your browser settings or the privacy and advertising settings provided by the relevant platforms.

Using Personal Information

We use your Personal Information to provide, operate, and improve our services.

This may include:

  • Processing and fulfilling orders.

  • Processing payments.

  • Arranging shipping and delivery.

  • Sending order confirmations, invoices, and delivery updates.

  • Communicating with you about your orders or inquiries.

  • Providing customer support.

  • Detecting and preventing fraud or unauthorized activity.

  • Improving our Site, products, and services.

  • Understanding how customers use our Site.

  • Sending information about products, services, promotions, and offers where permitted by law.

  • Complying with applicable legal and regulatory requirements.

Cookies

A cookie is a small amount of information that is downloaded to your computer, smartphone, tablet, or other device when you visit our Site.

We use different types of cookies and similar technologies, including:

  • Functional cookies, which help the Site operate properly.

  • Performance and analytics cookies, which help us understand how visitors use the Site.

  • Advertising cookies, which may be used to provide and measure relevant advertisements.

  • Social media and content cookies, which may support features and content provided by third-party platforms.

Most cookies we use are persistent and may expire between approximately 30 minutes and two years from the date they are downloaded to your device, depending on their purpose.

You can control or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of some parts of our Site.

Data Security

We take reasonable measures to protect your Personal Information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain Personal Information for as long as necessary to provide our services, fulfill orders, maintain business and transaction records, comply with applicable legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

When Personal Information is no longer required for these purposes, we may securely delete or anonymize it in accordance with applicable laws and our internal procedures.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including the right to request access to, correction of, or deletion of your Personal Information.

If you would like to make a request regarding your Personal Information, please contact us using the contact details provided in the Contact section of this Privacy Policy.

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the bottom of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your Personal Information.

Complaints

If you have a concern or complaint regarding our collection or use of your Personal Information, please contact us by email at info@amanco-egypt.com or by mail using the contact details provided above.

We will review and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction, subject to applicable laws.

Last updated: July 30, 2026